Lunaria Refund Policy

Effective Date: July 1, 2025

At Lunaria, we are committed to delivering high-quality services, including HubSpot implementation, CRM integrations, web design, RevOps consulting, and sales enablement, to meet our clients’ business needs. We strive to ensure client satisfaction with all deliverables as outlined in the Statement of Work (SOW). This Refund Policy outlines the conditions under which refunds may be requested for services provided by Lunaria.

Scope of the Policy

This policy applies to all services provided by Lunaria, including but not limited to:

  • HubSpot implementation and optimization
  • Custom integrations
  • CRM implementation
  • Web design and development
  • RevOps consulting and audits
  • Sales enablement and campaign management

Eligibility for Refunds

Refunds may be requested under the following circumstances:

  1. Non-Delivery of Agreed-Upon Services: If Lunaria fails to deliver the services outlined in the signed Statement of Work (SOW).
  2. Failure to Meet Specific Performance Metrics or Deliverables: If the services provided do not meet the performance metrics or deliverables explicitly defined in the SOW.

Refund Types

  • Full Refund: A full refund will be issued if the project is canceled and less than 20% of the work outlined in the SOW has been completed at the time of cancellation.
  • Partial Refund: If more than 20% of the work outlined in the SOW has been completed, a partial refund will be issued based on the percentage of work completed. The refund amount will be calculated as the total project cost minus the value of the work completed, as determined by Lunaria’s project tracking records.

Non-Refundable Fees

The following fees are explicitly non-refundable:

  • Initial consultation fees
  • Third-party software costs (e.g., HubSpot licenses, Salesforce subscriptions, or other platform fees incurred on behalf of the client)

Timeframe for Refund Requests

  • Refund requests must be submitted within 7 days of the delivery of the service or deliverable, as defined in the SOW.
  • If an issue is identified after the 7-day period, Lunaria will address the issue by offering remediation services at no additional cost or at a partial cost, depending on the nature of the issue and the extent of work required. Such remediation will be determined on a case-by-case basis.

Refund Request Process

To request a refund, clients must contact their main Point of Contact (POC) at Lunaria via email. The request should include:

  • A detailed explanation of the reason for the refund request, referencing the specific non-delivery or failure to meet performance metrics outlined in the SOW.
  • Any supporting documentation, such as the signed SOW or relevant communications. Lunaria will review the request and provide a response within 5 business days.

Refund Processing Time

Approved refunds will be processed within 14 calendar days of approval. Refunds will be issued to the original payment method unless otherwise agreed upon by both parties.

Termination of Services

If a client terminates a service agreement early, eligibility for a refund will be determined based on the percentage of work completed, as outlined in the “Refund Types” section. Clients remain responsible for any non-refundable fees (e.g., initial consultation fees, third-party software costs) incurred prior to termination.

Dispute Resolution

If a client disagrees with a refund decision, they may escalate the issue by contacting Lunaria’s management team via email at team@growlunaria.com. Lunaria will review the case and provide a final decision within 10 business days. If the dispute remains unresolved, both parties may agree to pursue mediation as a next step.

Compliance with Applicable Laws

Lunaria complies with all applicable consumer protection laws, including the California Online Privacy Protection Act (CalOPPA), for clients in relevant jurisdictions. This refund policy is designed to be fair and transparent, ensuring alignment with industry standards and client expectations.

Contact Information

For questions about this refund policy or to initiate a refund request, please contact your main Point of Contact or reach out to:

  • Email: team@growlunaria.com

Lunaria reserves the right to update this refund policy at any time. Clients will be notified of changes via email or through updates posted on our website (growlunaria.com).

Customer and Lunaria have caused this Agreement to be executed as the date of the signed quote.